TERMS & CONDITIONS
The following terms & conditions governs your use of this Web site (“Site”)
This Agreement (the “Agreement”) is an agreement between you and Casper Castle Distillery Sdn Bhd (“CCD”) that states the terms and conditions under which you may use the Site and receive the CCD service, which allows the processing and delivery of product orders (the “Product”). You agree to be bounded by the Terms and Conditions of Use set forth below (the “Terms and Conditions”). You must leave this Site instantly if you do not agree to the Terms and Conditions.
SITE AGE RESTRICTION
CCD maintain the Site is for personal use who are lawfully permitted to consume and/or purchase alcoholic beverages. The sale of alcohol to individuals below 21 years or professing the religion of Islam is prohibited. (Meminum arak adalah bahaya untuk kesihatan)
- All deliveries must be received by persons aged 21 and above and non-Muslim.
- We reserve the right to request for a valid photo ID to verify recipient’s age.
- We reserve the right to reject your purchase if you appear intoxicated or physically or verbally abusive to any of our crew.
- All deliveries must be received by persons aged 21 and above and non-Muslim.
- We reserve the right to request for a valid photo ID to verify recipient’s age.
- We reserve the right to reject your purchase if you appear intoxicated or physically or verbally abusive to any of our crew.
INTELLECTUAL PROPERTY
You acknowledge and agree that all content and materials available on this Site, including but not limited to trademarks, logos, design, writeup, images, audio and video materials are the property of Casper Castle Distillery Sdn Bhd (“CCD Intellectual Property”) unless otherwise noted. You may not display, reproduce, distribute, modify, transmit, or otherwise use CCD Intellectual Property in any way for any public or commercial purpose, without the prior and express written consent of CCD.
Unless the prior written consent of us has been obtain, you shall not remove or alter the trademarks, logos, copyright notices, serial numbers, labels, tags or other identifying marks, symbols or legends affixed to any Product.
You agree and acknowledge that the Product(s) shall remain the property of Seller or its licensors.
You further agree that all Intellectual Property embodied in or relating to the Product(s) shall remain the sole and exclusive property of the licensed retailers.
Unless the prior written consent of us has been obtain, you shall not remove or alter the trademarks, logos, copyright notices, serial numbers, labels, tags or other identifying marks, symbols or legends affixed to any Product.
You agree and acknowledge that the Product(s) shall remain the property of Seller or its licensors.
You further agree that all Intellectual Property embodied in or relating to the Product(s) shall remain the sole and exclusive property of the licensed retailers.
ORDERING THROUGH THE SITE
To receive a delivery, you must live in a residential or corporate address, and you (or your representatives of legal age) must be present to receive your order from our crew or delivery partners.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustment to our delivery method or schedule, which will cause us to suspend chosen delivery times. Should there be a significant delay, our customer service representative may call, message (WhatsApp) or email you to let you know the status of your delivery schedule. We will deliver your order the first possible time the conditions permit.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustment to our delivery method or schedule, which will cause us to suspend chosen delivery times. Should there be a significant delay, our customer service representative may call, message (WhatsApp) or email you to let you know the status of your delivery schedule. We will deliver your order the first possible time the conditions permit.
PRICE AND PAYMENT
The price and payment of the CCD’s Product(s) shall be the price stated in the Site at the time which the Buyer makes its offer purchase to CCD. The price excludes the cost of delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to CCD in addition to the price.
In addition to any additional terms contained in the Site, the following terms shall also apply to the following types of payment:
Credit Card payment option is available for all Buyers. CCD accepts all Visa and MasterCards, both Credit and Debit and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All credit card information is protected by means of industry-leading encryption standards. Please take note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange Rates.
Debit Card Visa and MasterCard issued by the Malaysian bank are accepted and is subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.
Online Banking allows the Buyers to transfer the payment for Products to CCD’s account for the total amount of the Buyer’s purchase (including any applicable taxes, fees, and shipping costs). The transaction must be payable in Ringgit Malaysia. CCD, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time. CCD also accepts online bank transfer for the time being.
All payments processed through the Site will be managed by CCD’s appointed third party payment gateway.
Prices and availability are subject to change without prior notice.
In addition to any additional terms contained in the Site, the following terms shall also apply to the following types of payment:
Credit Card payment option is available for all Buyers. CCD accepts all Visa and MasterCards, both Credit and Debit and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All credit card information is protected by means of industry-leading encryption standards. Please take note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange Rates.
Debit Card Visa and MasterCard issued by the Malaysian bank are accepted and is subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.
Online Banking allows the Buyers to transfer the payment for Products to CCD’s account for the total amount of the Buyer’s purchase (including any applicable taxes, fees, and shipping costs). The transaction must be payable in Ringgit Malaysia. CCD, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time. CCD also accepts online bank transfer for the time being.
All payments processed through the Site will be managed by CCD’s appointed third party payment gateway.
Prices and availability are subject to change without prior notice.
REFUND & RETURN
If there is any issue with the delivered Product, Buyer shall immediately call, message (WhatsApp) and email us info@booze.com.my within 24 hours after receipt of the Product. We reserve the right to refuse any returned Product if it has been opened and consumed more than 20% of any drink/ beverage or the Product is spoiled or contaminated.
As much as we strived to make each claim possible, all requests will be reviewed on a case-by-case basis, with a mutual consent & agreement between all parties.
If the product is unopen
1. Call, message or email us to request for return/refund.
2. We will send our pick-up crew to collect the return order.
3. Upon receiving the returned product(s), we will initiate inspection on product(s)
4. If the product(s) can be returned, we will refund the price of the order within 3 working days.
If the product has been opened
1. No more than 20% of any drink/ beverage should be consumed, to be valid for a return.
2. Call, message or email us to request for return/ refund.
3. We will send our pick-up crew to collect the return order.
4. Upon receiving the returned product(s), we will initiate inspection on product(s)
5. If the product(s) can be returned, we will refund the price of the order within 3 working days.
Any replacement of the Product shall be subject to the availability of the Product from CCD. In any event, if the returned Product is not available to be replaced you may choose any other available Product offered by CCD in the Site which commensurate the price paid by you to the returned Product.
As much as we strived to make each claim possible, all requests will be reviewed on a case-by-case basis, with a mutual consent & agreement between all parties.
If the product is unopen
1. Call, message or email us to request for return/refund.
2. We will send our pick-up crew to collect the return order.
3. Upon receiving the returned product(s), we will initiate inspection on product(s)
4. If the product(s) can be returned, we will refund the price of the order within 3 working days.
If the product has been opened
1. No more than 20% of any drink/ beverage should be consumed, to be valid for a return.
2. Call, message or email us to request for return/ refund.
3. We will send our pick-up crew to collect the return order.
4. Upon receiving the returned product(s), we will initiate inspection on product(s)
5. If the product(s) can be returned, we will refund the price of the order within 3 working days.
Any replacement of the Product shall be subject to the availability of the Product from CCD. In any event, if the returned Product is not available to be replaced you may choose any other available Product offered by CCD in the Site which commensurate the price paid by you to the returned Product.
LIMITATION OF LIABILITY
You solely agree that use of the Site, and the Internet is entirely at your own risk. The CCD Product, the Site, and its contents are provided on an “as is”, “as available” basis.
To the extent permitted by applicable law, CCD disclaims all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose. With respect to CCD Service, the Site, or its contents or with respect to any information, services and products provided through or in connection with CCD Service; CCD does not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products.
CCD makes no representations or warranties of any kind as to the availability, accuracy, or content of any information, services, or products obtained through the Site or CCD Services.
CCD does not warrant that the functions provided by the Site will be uninterrupted or error free, or that this Site or the server that makes it available is free from viruses or other harmful components. Neither CCD nor any of its directors, employees, shareholders, affiliates, agents, representatives, third-party information providers, merchants or licensors shall be liable for any damages of any kind, including without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of, or the inability to use, the Site, CCD Service, or the Internet.
CCD liability shall be limited to providing you with a refund for any Product that is returned. Your sole and exclusive remedy hereunder shall be for you to discontinue or terminate your use of the CCD service and this agreement. CCD reserves the right to limit your order or the quantity of a specific product you may order. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, or special damages or of implied warranties. In such states and jurisdictions, Liability is limited to the greatest extent permitted by law.
This Agreement and the Privacy Policy referred to herein represent your entire agreement with CCD regarding the use of the CCD Service. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, CCD. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the Malaysia without regard to its conflict of laws rules.
Third-Party Beneficiaries: The provisions of this Agreement are for the benefit of CCD Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your CCD Service.
Amendment: CCD may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective immediately. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.
To the extent permitted by applicable law, CCD disclaims all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose. With respect to CCD Service, the Site, or its contents or with respect to any information, services and products provided through or in connection with CCD Service; CCD does not adopt any representation or warranty of any manufacturer or merchant of any such information, service, or products.
CCD makes no representations or warranties of any kind as to the availability, accuracy, or content of any information, services, or products obtained through the Site or CCD Services.
CCD does not warrant that the functions provided by the Site will be uninterrupted or error free, or that this Site or the server that makes it available is free from viruses or other harmful components. Neither CCD nor any of its directors, employees, shareholders, affiliates, agents, representatives, third-party information providers, merchants or licensors shall be liable for any damages of any kind, including without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of, or the inability to use, the Site, CCD Service, or the Internet.
CCD liability shall be limited to providing you with a refund for any Product that is returned. Your sole and exclusive remedy hereunder shall be for you to discontinue or terminate your use of the CCD service and this agreement. CCD reserves the right to limit your order or the quantity of a specific product you may order. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, or special damages or of implied warranties. In such states and jurisdictions, Liability is limited to the greatest extent permitted by law.
This Agreement and the Privacy Policy referred to herein represent your entire agreement with CCD regarding the use of the CCD Service. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, CCD. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the Malaysia without regard to its conflict of laws rules.
Third-Party Beneficiaries: The provisions of this Agreement are for the benefit of CCD Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your CCD Service.
Amendment: CCD may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective immediately. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.
CONTACT US
If you have any inquiry about the Terms and Conditions, the practices of or your experience on our Site, please get in touch with us via e-mail at info@booze.com.my
© 2021 Casper Castle Distillery Sdn Bhd. All rights reserved.
© 2021 Casper Castle Distillery Sdn Bhd. All rights reserved.